Returns and exchanges
Every piece is printed when you order it, so returns work a little differently here. Here is the whole of it, plainly.
Changed your mind — 14 days
You can cancel within 14 days of receiving your order, for any reason, and get a refund. Email [email protected] with your order number before the 14 days are up — a sentence is enough, you do not need a reason or a form.
- Tell us within 14 days of delivery.
- We reply with the return address and instructions.
- Send the piece back within 14 days of telling us — unworn, unwashed, in the condition it arrived.
- We refund within 14 days of receiving it, or of your proof of posting, whichever is earlier.
You pay return postage unless the item is faulty or not what you ordered. The refund covers the price and the standard delivery charge; if you paid for an upgraded delivery, we refund the standard rate only. We may reduce the refund if the piece has been worn or handled beyond what it takes to check it.
Faulty, damaged or wrong
If your piece arrives faulty, damaged, misprinted or is not what you ordered, email us within 30 days with a photograph. We replace it or refund you in full, delivery included, and you do not pay return postage. You do not have to send a faulty item back before we act — the photo is usually enough.
This sits alongside your rights under the Consumer Rights Act 2015, which last longer than 30 days. If something goes wrong later, still write to us.
Wrong size — exchanges
Where we can, we exchange for another size provided the piece is unworn and unwashed. You pay postage both ways, because a wrong size is not a fault. Check the measurements on the product page before ordering — they are the garment's own, not a generic chart — and email us first so we can hold the size you need.
Personalised pieces
None of our current pieces are personalised, so the 14-day right applies to everything in the shop today. If a personalised piece is introduced — your chosen affirmation printed to your order — it cannot be returned for change of mind, and the checkout will say so before you pay.
What we cannot accept
- Pieces that have been worn, washed, or altered.
- Returns sent after the 14-day window without telling us first.
- Personalised items (none today) returned for change of mind.
How to start
One email to start a return — the link opens your mail app with the subject and the questions already filled in — or write to [email protected] with your order number and what you would like: refund, replacement or another size. We answer within five working days, and we send the return address with a reference for your parcel. The full legal terms are in our terms of sale.